Frequently Asked Questions
- 01
We offer a range of childcare solutions including Full-Time Nannies, Part-Time Nannies, Nanny Shares, Temporary Nannies, On-Call Nannies, and Baby Night Nurses/Doulas.
In addition to nanny placements, we also provide specialty searches for Household Managers, Personal Assistants, Housekeepers, and Private Educators or Tutors.
- 02
We charge a one-time, non-refundable $350 Search Initiation Fee for Nanny Placements.
For On-Call Sitter Services, there is a non-refundable $150 Search Initiation Fee plus an annual $2,500 membership fee, which includes unlimited access to on-call sitting services for 52 weeks.
Please note that searches cannot begin until the applicable Search Initiation Fee or Membership Fee has been paid in full and the Agency Contract has been signed.
- 03
Yes, we offer part-time nanny placements; however, we do require a minimum number of guaranteed hours per week.
This policy reflects our commitment to working with career nannies and professional childcare providers, who generally seek positions of 30 hours per week or more.
In our experience, offering 30+ hours not only attracts highly qualified candidates but also promotes long-term placements marked by reliability, professionalism, and consistency.
- 04
Our fee structure is simple and transparent, consisting of three key components: the Search Initiation Fee, the Progress Fee, and the Final Placement Fee.
To begin your search, we require a $350 Search Initiation Fee, which covers the initial consultation, job description creation, and the first round of candidate sourcing. This fee is non-refundable.
Forty-five days into the process, we collect a $1,000 Progress Fee to continue sourcing candidates, coordinating interviews, facilitating background screenings, and providing client support. Like the Search Initiation Fee, this payment is non-refundable and credited toward the final placement fee.
The Final Placement Fee is due once you’ve selected your nanny and must be paid before their official start date. This fee is based on the nanny’s annual salary and follows our standard percentage-based or flat-rate pricing structure. The $1,000 Progress Fee will be deducted from the total placement fee, ensuring a fair and seamless process.
- 05
If a client changes the type of placement within the first year that results in a higher referral fee, the client is responsible for informing us and paying the additional amount based on the fee schedule outlined in the agreement. Placement fees are non-refundable, earned in full, and due once a candidate accepts an offer or begins work—whichever occurs first. By hiring a candidate referred by our agency, the client agrees to the terms of the placement agreement, even if a signed copy was not returned. Once the placement is finalized and an agreement between the nanny and family is confirmed, the placement fee is due no later than the nanny's start date. We strongly advise families to carefully interview and select their nanny before extending an offer, as the hiring decision and employment relationship are ultimately the family’s responsibility. As a referral agency, we facilitate the connection, but we are not the employer of the nanny. If payment is not received in a timely manner, the client’s provided credit card will be charged for any outstanding fees. Any costs associated with collections or declined payments (e.g., attorney’s fees or service charges) will also be the client’s responsibility. Clients are required to keep a valid payment method on file at all times.
- 06
Our agency places the utmost importance on the safety and well-being of your family. To ensure the highest standards of vetting and screening for our nannies, we have established a partnership with TruDiligence, a highly reputable screening company located in Colorado. Our comprehensive screening process includes:
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Standard National Background Checks
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We conduct thorough national background checks on all our nanny candidates. This process delves into their criminal history, ensuring that only individuals with a clean record are considered for placement.
Driving Record Check
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We also perform a detailed examination of the candidate's driving record. This is particularly important if driving will be a part of their responsibilities. For more in-depth information about the specific checks and screening procedures we employ, we invite you to visit our Parent Application page.
- 07
Yes, we do! While our primary focus is on long-term nanny placements, we understand that life doesn’t always go according to plan. That’s why we offer a complimentary On-Call Sitter Membership (a $2,500 value) to families during their first year after hiring a long-term nanny through our agency.
This membership gives you access to trusted, vetted caregivers for those times when you need reliable backup or short-term help—whether it’s for:
Date nights and special occasions
Unexpected circumstances, such as when your regular nanny is out sick or unavailable
Our On-Call Sitter Membership is designed to give you peace of mind and flexible support when you need it most. Your family's needs are always our top priority.
- 08
Our nannies have diverse qualifications and backgrounds, including Early Childhood Education, social work, extensive caregiving experience, and certifications as Doulas or night nurses.
We set high standards, requiring at least 3 years of caregiving experience with young children. We tailor our matches to your family's unique needs, ensuring caregivers have the right experience for your child's age group.
- 09
Here's how our process works:
Parent Application
Start by completing our Parent Application to provide essential details about your family's needs.
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Agency Contract and Fee
After receiving your application, we'll send you our Agency Contract and a $350 Search Initiation Fee invoice.
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Job Post Creation
We'll craft a job post based on your application, ensuring it reflects your expectations.
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Nanny Candidate Review
Upon identifying a promising candidate, our next step is to provide a background information of the candidate. After which we will proceed to coordinate scheduling an interview between the candidate and family.
Progress Fee
Thirty days into the process, we collect a $1,000 Progress Fee to continue sourcing candidates, coordinating interviews, facilitating background screenings, and providing client support. Like the Search Initiation Fee, this payment is non-refundable and credited toward the final placement fee.
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Nanny Offer Letter/Agreement
When you find the right fit, we'll assist in creating a Nanny Offer Letter/Agreement to formalize the arrangement.
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Placement Fee
Our Final Placement Fee is due once you’ve selected your nanny and must be paid before their official start date. This fee is based on the nanny’s annual salary and follows our standard percentage-based or flat-rate pricing structure. The $1,000 Progress Fee will be deducted from the total placement fee, ensuring a fair and seamless process.
- 10
When parents hire a nanny through our agency, we offer them the option to use GTM Payroll Services for their nanny's payroll needs. GTM will handle payroll processing, tax calculations, and compliance, while providing guidance and support as necessary.
- 11
Absolutely, the safety of your family is a top priority for us. To ensure this, we have a clear policy regarding CPR and first aid certification for our nannies: CPR and First Aid Certification
We require all our nannies to have either completed or have up-to-date CPR and first aid certification before they begin working with your family. This certification is essential as it equips our nannies with the necessary skills to respond effectively in case of emergencies. Support for Certification
In situations where a nanny is not yet certified, we take proactive steps to assist them in obtaining this crucial credential. We understand the vital importance of having a caregiver who is trained in CPR and first aid, and we work diligently to ensure that every nanny meets this requirement. Your family's safety and well-being are paramount to us, and we are committed to providing you with caregivers who are prepared to handle any unforeseen circumstances with the utmost professionalism and competence.
- 12
Our goal is to ensure a perfect match between your family and a nanny through:
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Parent Application
You complete a detailed form, helping us understand your family's needs and preferences.
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Personalized Matching
We use this information to match you with a qualified nanny who aligns with your unique requirements.
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Ongoing Support
We support you throughout the interview and trial process to make an informed decision.
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Our commitment is to foster a nurturing partnership that meets your practical needs and values.
- 13
The hourly or salary rate for nannies placed through our agency is variable and dependent on several factors. These factors include: ​ Professional Experience Nannies with extensive experience typically command higher rates. Credentials Those with specialized certifications or education may have different compensation expectations. Number of Children Rates may vary based on the number of children under the nanny's care. Duties and Responsibilities ​ Rates can also be influenced by the scope of responsibilities assigned to the nanny. ​ In today's market, most caregivers typically request hourly rates ranging from $25 to $35. However, it's important to note that the specific rate for your chosen nanny will be determined based on your unique requirements and the candidate's qualifications.
Our agency will work closely with you to find a caregiver whose qualifications align with your needs and budget.
- 14
We provide a comprehensive range of support:
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E-Book
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Access our free e-book, 'Hiring and Managing Your Dream Nanny,' on the Parent Application page for valuable insights and tips.
Social Media
Connect with us on Facebook and Instagram for updates, discussions, and childcare-related content.
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Agency Blog
Explore our regularly updated blog for informative articles and advice.
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Email/Online Support
Get personalized assistance via email or our online platform.
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Our goal is to empower both families and nannies with resources and knowledge for a successful placement experience.
- 15
We're here to support you in case of issues:
Placement Guarantee
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We offer a 4-month replacement guarantee for cases like nanny quitting or family dissatisfaction.
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Ongoing Support
We assist in resolving disputes and aim for fair resolutions.
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Backup Childcare
We provide backup childcare assistance through on-call membership.
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Replacement Process
We'll strive to find a suitable replacement nanny. If declined, we follow contract and fee policies.
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We prioritize your satisfaction and offer comprehensive support throughout the placement process.
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